Subscription Cancellation
Customers may cancel their subscription at any time through their account or by contacting PREMO.
Cancellation will prevent future recurring charges after the cancellation has been successfully processed.
Cancellation does not automatically reverse or refund any payment that has already been successfully processed.
No Refund
All successfully processed Subscription Fees are non-refundable, including monthly recurring subscription payments, promotional subscription payments and payments made after a complimentary or free promotional period, except where a refund is required by applicable law.
Unused Service
Not using the Service, using it only partially, or forgetting to cancel before a renewal date does not entitle a Customer to a refund. Customers are responsible for cancelling their subscription before the next billing date if they no longer wish to be charged.
Free Month
Complimentary subscription periods will automatically convert to the applicable paid subscription unless the Customer cancels before the next billing date.
Failed Payment
If a recurring payment fails, PREMO may temporarily suspend access to the Service until the outstanding payment is successfully resolved.
Chargeback
Customers should contact PREMO first regarding billing disputes. Unauthorised or improper chargebacks may result in suspension or termination of the account, subject to applicable law and the requirements of the payment provider.