PREMO Review System
Last Updated: 11 August 2026
These Terms & Conditions ("Terms") govern your access to and use of the PREMO Review System ("Service", "Platform", "System") provided by PREMO Review System ("we", "us", "our"). PREMO Review System is a software-as-a-service (SaaS) product operated by PREMO Studio.
By registering an account, subscribing to, accessing or using the Service, you acknowledge that you have read, understood and agreed to these Terms.
If you do not agree to these Terms, you must not register for, subscribe to or use the Service.
For the purposes of these Terms:
"Customer", "you" or "your" means the individual, business, company, organisation or entity subscribing to or using the Service.
"Service" means the PREMO Review System software, website, dashboard, QR code functionality, review tools, AI-assisted features, marketing tools, templates, educational materials, integrations and related services provided by us.
"Subscription" means the paid subscription plan selected by the Customer.
"Subscription Fee" means the applicable fee for the selected Subscription plan.
"Billing Period" means the period for which the Customer has paid for the Subscription.
"Third-Party Platform" means any external platform, website, application, API, service or provider that is not owned or controlled by us, including but not limited to Google, Google Business Profile, Google Reviews, Xiaohongshu (XHS), Meta, Facebook, Instagram, WhatsApp, TikTok, payment providers, hosting providers and other technology platforms.
"Customer Content" means any text, review, image, logo, photograph, video, business information, customer information, marketing material or other content uploaded, submitted or entered into the Service by the Customer.
Customers must provide accurate and complete information when registering for the Service.
Customers are responsible for ensuring that their account information remains accurate and up to date.
Customers are responsible for maintaining the confidentiality of their account login information and for all activities conducted through their account.
Customers must immediately notify us if they suspect unauthorised access to their account.
We reserve the right to suspend or terminate accounts containing false, misleading, fraudulent or unlawful information.
The Service is provided on a subscription basis.
The available Subscription plans, prices, features and billing periods will be displayed on the Platform or otherwise communicated to the Customer before purchase.
Unless otherwise stated, Subscriptions are billed on a recurring basis according to the billing period selected by the Customer.
The Customer will have access to the features included in the selected Subscription plan during the applicable paid Billing Period.
We reserve the right to introduce, modify, add or remove features from the Service from time to time.
By subscribing to the Service, you expressly authorise us and/or our authorised payment service provider to automatically charge your registered payment method for the applicable Subscription Fee.
For monthly subscriptions, the Subscription Fee will automatically be charged on or around the applicable monthly renewal date.
Your Subscription will automatically renew and continue until you successfully cancel it.
You do not need to manually renew your Subscription each month.
The Customer is solely responsible for cancelling the Subscription if the Customer no longer wishes to use the Service.
Simply stopping the use of the Service, deleting the QR code, removing links, closing the browser, ceasing to access the account, uninstalling any related software or otherwise not using the Service does NOT constitute cancellation.
Unless the Customer successfully cancels the Subscription, the recurring payment arrangement will remain active.
By subscribing to the Service, the Customer acknowledges and agrees that the registered payment method may be automatically charged for each renewal period.
Customers may cancel their Subscription using the cancellation function provided within the Service or by contacting our designated support channel.
Cancellation must be successfully processed before the next renewal payment in order to prevent the next recurring charge.
Once cancellation has been successfully processed, future recurring charges will be stopped.
Cancellation does not reverse, cancel or refund any payment that has already been successfully processed.
If a Customer cancels after a renewal payment has already been successfully processed, the cancellation will apply to future billing periods only.
The Customer may continue to access the Service until the end of the applicable paid Billing Period, subject to the selected plan and any applicable account restrictions.
Once a Subscription Fee or recurring payment has been successfully charged, NO REFUND will be provided.
This includes both initial Subscription payments and automatic renewal payments.
No refund, partial refund, credit, reimbursement or payment reversal will be provided because the Customer:
Customers are responsible for cancelling their Subscription before the next billing date if they no longer wish to be charged.
Failure to cancel before the renewal date does not create any entitlement to a refund.
Nothing in this No-Refund Policy is intended to exclude or limit any refund right or remedy that cannot legally be excluded under applicable Malaysian law.
Any refund provided outside of such legal requirements shall be entirely at our discretion and must be expressly approved by us.
If a recurring payment fails, is declined, expires or cannot otherwise be processed, we and/or our payment service provider may attempt to process the payment again.
The Customer is responsible for maintaining a valid payment method and ensuring that sufficient funds or available credit are maintained.
If payment remains unsuccessful, we reserve the right to:
Suspension or termination of access does not automatically cancel outstanding payment obligations incurred before termination.
We reserve the right to change Subscription Fees, plans, features, packages or pricing from time to time.
Where reasonably applicable, Customers will be notified of material changes to Subscription Fees before the revised pricing takes effect.
Continued use of the Service after the effective date of revised pricing constitutes acceptance of the revised pricing.
Customers agree to use the Service only for lawful purposes.
Customers must not use the Service to:
We reserve the right to suspend or terminate accounts that misuse the Service.
The Customer retains ownership of Customer Content submitted to the Service.
By uploading or submitting Customer Content, the Customer grants us a limited, non-exclusive licence to host, store, process, reproduce, display and use such Customer Content only to the extent reasonably necessary to provide, maintain, operate and improve the Service.
The Customer represents and warrants that:
The Customer remains solely responsible for all Customer Content.
We are not responsible for verifying the accuracy, legality, ownership or authenticity of Customer Content.
The Service may provide tools that assist Customers in generating, organising, displaying, sharing or managing review-related content.
We do not guarantee that any review will:
Google and other review platforms operate independently from us.
Such platforms may change their policies, algorithms, technical requirements, review systems or enforcement practices at any time.
Customers are solely responsible for complying with all applicable policies and terms of the relevant review platform.
The Service may provide tools, features, information, recommendations, templates, AI-generated content, educational materials or other assistance relating to Third-Party Platforms.
These may include, without limitation:
Any information, recommendation, template, workflow or guidance provided through the Service is intended for general informational and operational assistance only.
It does not constitute a guarantee, representation or assurance that any action, content, review, advertisement, message, account or marketing activity will be accepted, approved, promoted or permitted by a Third-Party Platform.
Customers are solely responsible for ensuring that their use of Third-Party Platforms complies with the applicable terms of service, community guidelines, advertising policies, review policies, content policies and other requirements.
PREMO Review System does not control Third-Party Platforms.
To the maximum extent permitted by applicable law, we are not responsible or liable for any action taken by Google, Xiaohongshu, Meta, Facebook, Instagram, WhatsApp, TikTok or any other Third-Party Platform against the Customer or the Customer's account.
This includes, without limitation:
Such actions may occur due to the Customer's content, account history, behaviour, activities, platform policies, algorithms, automated detection systems or other factors determined by the relevant Third-Party Platform.
Customers remain solely responsible for their own Third-Party Platform accounts and activities.
We do not guarantee that using the Service will prevent account suspension, restriction, penalties, content removal, reduced reach, loss of ranking or account termination.
The Service may provide Customers with knowledge, educational information, recommendations, examples, templates, workflows, strategies, AI-generated suggestions and other guidance.
Such information is provided for general informational and operational purposes only.
Third-Party Platform policies, algorithms and requirements may change at any time.
Therefore, we do not guarantee that any information, recommendation, strategy, template or guidance will remain accurate, effective or applicable indefinitely.
Customers are responsible for independently reviewing and deciding whether to implement any recommendation or guidance.
Where appropriate, Customers should review the latest policies and requirements of the relevant Third-Party Platform before taking action.
We do not provide legal, regulatory, financial or official platform compliance advice.
Certain features of the Service may use artificial intelligence to generate or assist with:
AI-generated content may contain errors, inaccuracies, omissions or inappropriate information.
The Customer is responsible for reviewing and approving AI-generated content before publishing, submitting, sending or otherwise using it.
We do not guarantee that AI-generated content will be:
The Customer remains responsible for the final content and actions taken using the Service.
The Service may rely on or integrate with Third-Party Services, including:
We do not control Third-Party Services.
We are not responsible for interruptions, errors, limitations, changes, suspension, discontinuation or failures of Third-Party Services.
Third-Party Services may have their own terms and privacy policies.
Payments may be processed through authorised third-party payment service providers.
We may receive limited payment-related information such as:
Where payment processing is handled by a third-party payment provider, the Customer's payment information may be subject to that provider's terms and privacy policy.
We do not intentionally store complete credit card numbers or CVV/security codes on our own servers where such information is handled by our authorised payment provider.
We aim to provide a reliable Service but do not guarantee that the Service will always be:
The Service may be temporarily unavailable due to:
We will make reasonable efforts to restore the Service where reasonably practicable.
We may implement reasonable technical measures to protect Customer data.
However, no online service, database, server or storage system can be guaranteed to be completely secure or immune from data loss.
To the maximum extent permitted by applicable law, we are not responsible for loss, corruption or accidental deletion of Customer Content caused by circumstances beyond our reasonable control.
Customers should maintain their own copies of important business information and content where appropriate.
All intellectual property rights relating to the Service remain owned by PREMO Review System or the applicable rights holder.
This includes, without limitation:
The Customer receives a limited, non-exclusive, non-transferable and revocable right to use the Service during the active Subscription period.
Customers must not:
Each party agrees to take reasonable steps to protect confidential information received from the other party.
Confidential information does not include information that:
We may collect, process and store personal information in connection with providing and operating the Service.
Our collection, use, storage and disclosure of personal data are governed by our Privacy Policy / Privacy Notice.
By using the Service, you acknowledge that you have read and understood our Privacy Policy.
Customers are responsible for ensuring that any personal data uploaded or processed through the Service has been collected and provided lawfully and with any required consent or authority.
We take reasonable measures to protect the Service and Customer data.
However, no online system can guarantee absolute security.
Customers are responsible for:
We are not responsible for security incidents caused by Customer negligence, compromised credentials, insecure devices or unauthorised access outside our reasonable control.
Customers must not use the Service to:
We reserve the right to suspend or terminate accounts involved in prohibited activities.
We may suspend or terminate an account if:
Where reasonably practicable, we may provide notice before suspension or termination.
However, immediate suspension may occur where reasonably necessary to protect security, prevent abuse, comply with legal requirements or prevent harm.
Upon termination or cancellation of the Subscription, the Customer's right to access paid features will cease according to the applicable billing and cancellation terms.
We may retain certain information after termination where reasonably necessary for:
Provisions that by their nature should survive termination will continue to apply, including intellectual property, confidentiality, limitation of liability, indemnification and governing law.
To the maximum extent permitted by applicable law, PREMO Review System shall not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of:
This limitation applies to losses arising from or relating to:
To the maximum extent permitted by applicable law, our total aggregate liability arising from or relating to the Service shall be limited to the total Subscription Fees actually paid by the Customer to us during the six (6) months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
To the maximum extent permitted by applicable law, the Customer agrees to indemnify and hold harmless PREMO Review System, its owners, directors, employees, contractors and service providers from claims, losses, liabilities, damages, costs and expenses arising from:
The Service is a software and technology platform.
We do not guarantee any particular business result, including:
Business results depend on many factors outside our control.
We reserve the right to modify, update, improve, replace, suspend or discontinue any part of the Service from time to time.
We may introduce new features or remove existing features.
Where reasonably practicable, we may provide notice of significant changes.
We may update these Terms from time to time.
The updated Terms will be published on the Platform with a revised "Last Updated" date.
Your continued use of the Service after the updated Terms become effective constitutes acceptance of the revised Terms.
If you do not agree to the revised Terms, you must stop using the Service and cancel your Subscription.
We shall not be responsible for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:
Failure by us to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be modified or removed to the minimum extent necessary, while the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy, Refund & Cancellation Policy and any other policies expressly incorporated into these Terms, constitute the entire agreement between the Customer and PREMO Review System regarding the Service.
These Terms shall be governed by and interpreted in accordance with the laws of Malaysia.
Any dispute arising from or relating to these Terms or the Service shall be subject to the applicable jurisdiction of the courts of Malaysia.
We may request reasonable business verification information from Customers, including for purposes such as confirming business identity, preventing fraud, administering promotional benefits and determining whether multiple accounts belong to the same business or business location.
Business verification information may include, where applicable:
SSM or equivalent business registration information is preferred for business verification purposes, particularly in connection with eligibility for the Complimentary Photography Customer Month described below.
The Service itself is not limited to SSM-registered businesses. Customers may use the standard PREMO Review System Subscription subject to our normal onboarding requirements, whether or not they provide SSM registration information, except where such information is specifically required to verify eligibility for a particular promotional benefit.
We may determine, in our reasonable discretion, whether accounts, registrations or claims relate to the same underlying business or business location.
We may, at our discretion, offer eligible customers who purchase selected PREMO photography packages one (1) complimentary month of the PREMO Review System Subscription ("Complimentary Month").
The Complimentary Month is limited to one (1) complimentary month per verified eligible business or business location.
The Complimentary Month is NOT granted per employee, per representative, per individual, per email address or per payment method.
Multiple employees, directors, representatives, staff members or individuals belonging to, or associated with, the same business or business location are not entitled to multiple Complimentary Months by registering separate accounts, using different email addresses, or using different payment methods.
We may request business verification information, including SSM or equivalent business registration information, to determine eligibility and to determine whether multiple accounts or claims relate to the same business or business location. See Section 37 (Business Verification) above.
We reserve the right to determine, in our reasonable discretion, whether a Customer or account is eligible for the Complimentary Month, and to decline, limit, withdraw or reverse the Complimentary Month where we reasonably believe it has been obtained improperly, in duplicate, or through circumvention of this eligibility rule.
A valid payment method may be required to activate the Complimentary Month.
Your Complimentary Month will automatically convert to, and continue as, a paid recurring Subscription at the applicable Subscription Fee unless you cancel before the next billing date.
The Customer is solely responsible for cancelling the Subscription before the end of the Complimentary Month if the Customer does not wish to continue as a paying Subscriber.
Once the Complimentary Month has converted to a paid Subscription and a payment has been successfully processed, Section 6 (Strict No-Refund Policy) applies in full.
We may, at our discretion, operate a referral program under which existing Customers may earn a complimentary month of Subscription by referring genuine new paying business customers ("Referral Program").
A referral only qualifies for a reward when the referred customer:
A referral reward is only granted once the referred business becomes a qualifying paying customer. Registration alone does NOT qualify for a referral reward. We reserve the right to reject, withhold, reverse or cancel a referral reward where we reasonably believe the referred business is not a genuine paying customer or that the Referral Program has been abused or manipulated.
Self-referrals are not permitted.
Creating multiple accounts, or referring accounts belonging to the same business, business group or business location, in order to obtain additional complimentary months is not permitted.
Employees, directors, representatives or staff of the same company are not permitted to refer one another in order to artificially generate complimentary months.
We reserve the right to determine, in our reasonable discretion, whether a referral is genuine, and to reject, withhold, reverse or cancel a referral reward where we reasonably believe the Referral Program has been abused, manipulated or used in a manner inconsistent with this Section.
The maximum accumulated referral reward is three (3) complimentary months at any one time, regardless of the number of qualifying referrals made. For example, one qualifying paying referral earns one complimentary month, two qualifying paying referrals earn two complimentary months, and three or more qualifying paying referrals earn a maximum of three complimentary months accumulated at any one time.
Referral rewards have no cash value and are not redeemable for cash or any other benefit, unless we expressly state otherwise.
A Complimentary Month earned through the Referral Program is subject to Section 38 (Complimentary Photography Customer Month) with respect to automatic conversion to a paid Subscription, to the extent applicable.
For questions regarding these Terms, your Subscription, billing or cancellation, please contact us through the official contact information provided on the PREMO Review System website.
PREMO Review System
Website: https://review.premostudio.my/
Last Updated: 11 August 2026
By registering, subscribing to or using the Service, the Customer acknowledges and agrees that:
The Subscription automatically renews according to the selected billing period.
The registered payment method will be automatically charged for each renewal.
The Subscription continues until the Customer successfully cancels it.
Simply stopping use of the Service does not cancel the Subscription.
Once a payment has been successfully processed, the payment is non-refundable, subject only to rights that cannot legally be excluded under applicable law.
The Customer is responsible for cancelling the Subscription before the next billing date.
The Customer is responsible for complying with Google, Xiaohongshu, Meta, Facebook, Instagram, WhatsApp, TikTok and other Third-Party Platform policies.
PREMO Review System does not guarantee that any Third-Party Platform will approve, retain, promote or allow any content, review, account or activity.
PREMO Review System is not responsible, to the maximum extent permitted by applicable law, for third-party account suspension, restriction, content removal, reduced reach, loss of ranking, account penalties or account termination.
Information, knowledge, templates, workflows, AI-generated content and recommendations provided through the Service are for general assistance and do not constitute official platform, legal or regulatory advice.
The Customer remains responsible for reviewing and approving content before publishing or submitting it to any Third-Party Platform.
The Customer remains responsible for all activities conducted through the Customer's account and Third-Party Platform accounts.
The Complimentary Photography Customer Month, where offered, is limited to one (1) complimentary month per verified eligible business or business location, is not granted per employee, representative or email address, and automatically converts to a paid Subscription at the applicable Subscription Fee unless cancelled before the next billing date.
Referral Program rewards are only granted once a genuinely new referred customer becomes a qualifying paying customer — registration alone does not qualify — do not apply to self-referrals or duplicate business accounts, and are capped at a maximum of three (3) complimentary months accumulated at any one time.